Returns
We want you to be happy with your purchase. The section below outlines our policies on returns:
Items ordered in error, no longer required, or do not fit:
Please contact us within 7 working days of receiving an item to raise a returns authorisation. Please ensure that the item is in its original packaging and message sales@sterling-safety.co.uk, at which point we will organise your return.
Please note, bespoke or personalised products cannot be returned unless faulty.
Please note, carriage is not refundable.
Items ordered in error, no longer required, or do not fit:
Please contact us within 7 working days of receiving an item to raise a returns authorisation. Please ensure that the item is in its original packaging and message sales@sterling-safety.co.uk, at which point we will organise your return.
Please note, bespoke or personalised products cannot be returned unless faulty.
Please note, carriage is not refundable.
Items received damaged or faulty:
Please contact us within 3 working days of receiving an item to arrange for an exchange or replacement item to be sent and for the original item to be collected. Please message sales@sterling-safety.co.uk
What do I do if an item develops a fault after I have been using it for a while?
Many of our products are covered by manufacturer warranties. In the event of a product failure, please contact our customer services team who will advise of any warranty cover that is applicable.
